Terms and Conditions

General

Kaiuku Ceramics, Business ID: 3483638-3 sells products to businesses and individuals of legal age within Finland. These terms of delivery apply to orders placed in our online store and related deliveries.

These terms of delivery are valid from 1.3.2025. We reserve the right to change prices and delivery costs, so please check these prices in the shopping cart before accepting the order. Product prices include taxes (25,5%), which is shown in the shopping cart and order confirmation.

Delivery Method and  Costs

Delivery costs are added to the order total. The delivery costs to Finland are 9,90 €. The orders are being sent via Posti or Matkahuolto. The products can be collected from the studio without any costs; address Niittyläntie 2 B 201, 00620 Helsinki. We don’t post specific large items and for them is possible collection from the studio only, this will be mentioned separately in the information text of the item.

Ordering

You can order products from our online store’s homepage by moving them to the shopping cart and confirming the order and paying for the contents of the shopping cart in the payment service. All the customer information is being handled confidentially. The contact information that is asked during the ordering is not being used for any other purpose than to the delivery of the products or to solve problems in the delivery. When ordering from our online store, you are required to have read and committed to the current terms of delivery. 

Order and Payment Confirmation

After a successful order, an order confirmation will be sent to your email, so please provide your email address when placing the order. If for any unexpected reason we cannot confirm your order, we will notify you by email as soon as possible.  

Payment and Payment Methods

You can pay for your order with the payment methods described in the online store and selectable in the shopping cart.

Delivery Time

The orders will be shipped within 3-6 days after paying the order. The company is not responsible for delays or the causes of the delay in the case of force majeure. Exceptional delivery times are being informed within the product information on the website.

Right of Exchange and Return Conditions

You have the right to exchange or return your whole order or parts of it within 14 days of receiving an order, in accordance with Finland’s Consumer Protection Act. Right of return applies only to unused and marketable products. 

When returning delivered products include your name and contact information, as well as your bank accounts number for refund. The customer pays for return costs. Non-redemption is not the same as return or cancellation. We charge shipping costs from non-redeemed packages, if a separate notice of cancellation is not made.

When returning a delivered order, please include your name and contact information and your account number for the refund.  

Our Return Address:  

Kaiuku Ceramics
Niittyläntie 2 B 201
00620 Helsinki

Inspection of Shipment, Errors and Problem Situations

Please check the delivery immediately after receiving it. If the product is lost or damaged during transport or does not otherwise correspond to your order or is defective, please notify our Customer Service as soon as possible and no later than within 14 days by e-mail kaiuku@kaiuku.fi or by calling the number +358401449664 so that we can agree on how to correct the error. In consumer trade, we comply with the mandatory provisions of the Consumer Protection Act regarding liability for defects. 

Disputes

We strive to settle any possible disputes concerning your order primarily by agreement, so please contact our Customer Service first to resolve the matter.

If a dispute concerning a sales contract cannot be resolved through negotiations between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution.